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Chasing Your Tail?

Our FAQ’s are here to help

Your questions and peace of mind are important to us. If your question is not directly answered in our FAQ section, please call (604) 985-3032 or email us via our contact page.


Our products contain natural ingredients without the addition of artificial coloring or binders. As a result, you may note variation in the appearance of our products between batches.

Our bodies and our pet’s bodies react differently with proteins and fats. An allergy is caused by the body's reaction with the protein of what we’ve come in contact with. Our chicken fat is free of chicken protein and will therefore not cause a reaction for those animals with a chicken allergy.

No, FirstMate and KASIKS do not contain GMO ingredients.

While FirstMate does not use GMO ingredients, this question is open to interpretation. GMOs have been a trending topic as of late, and we feel that companies should be detailed in answering this question. Although we do not use GMO ingredients, you may be asking if the ingredients we use have been exposed to GMO ingredients themselves throughout their lifetime. As 80% of the world’s corn and soy are GMO, which is the primary feed for animals (chickens, etc.), it should be nearly impossible for a company to make this guarantee.

Considering that such a large percentage of the feed ingredients for these animals are GMO, it would be very difficult for any company to guarantee that their products are 100% GMO-free and that their ingredients have not been exposed to GMO ingredients during their life.

Rather than simply making the GMO Free claim, we aim to ensure our customers are aware of the deeper question.

Chicken meal is a concentrated source of chicken protein in which most of the moisture and some of the fat has been removed. Meals such as these provide nearly 4 times more protein than the fresh ingredients.

Animals used in our products are humanely raised, transported and slaughtered as per Canadian regulation (click). All fish are wild and sustainably caught.

FirstMate does not conduct laboratory research on animals. We evaluate our diets by working with a network of breeders, animal rescue groups and our own pets.

Our products are tested for nutritional properties onsite and with 3rd party-laboratories. The laboratories are not conducting tests on animals and are instead testing the food.

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