Frequently Asked Questions
Q: Do you manufacturer your own products?
A: All FirstMate formulations are manufactured at our plant located in Chilliwack B.C. Canada. Owning and operation our own manufacturing facility allows for additional ingredient and manufacturing quality and safety.
Q: Where do you source your primary ingredients?
A: Only from within North America, except for Lamb which comes from Australia.
Q: Do you use natural ingredients?
A: All ingredients used in FirstMate diets are all natural and do not contain bi-product. FirstMate does not import inferior ingredients and are 100% ethoxoquin free.
Q: Do you use chemical preservatives?
A: No. All FirstMate Formulas are naturally preserved using vitamins C and E
Q: My dog is allergic to chicken. I noticed that your formulas contain chicken fat, is he going to be okay on this product?
A: Yes! FirstMate’s Potato and Fish formula has been an ideal diet for dogs with allergies since 1995. The chicken fat in the formula provides a high quality fat source and is rendered free of chicken protein. Because this formula does not contain traces of chicken protein it eliminates the risk of an allergic reaction.
Q: Why do some of your products contain beet pulp?
A: All beet pulp found in FirstMate products is sugar removed and acts as a top quality source of dietary fibre.
Q: Why does the protein source appear second with many of your grain free diets?
A: FirstMate grain free dog formulas offer a single source protein and carbohydrate. Our products offer a proven level of protein rather than a high protein diet. Because we are using single source ingredients rather than breaking up our carbohydrate source, the carbohydrate (potato) appears first. FirstMate takes great pride in the honest display of our ingredient panel.
Q: What is meal? What is the difference between “whole ingredients” and meals?
A: A meal is the dehydrated form of an ingredient. “Whole” refers to ingredients which have not had the moisture removed. Using a meal provides a pure ingredient source.
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